Help & FAQ

Help & FAQ.

Everything hosts ask us — Host Portal, payments, booking, access, and the guarantee.

Booking & Scheduling

What's Included

Access & Logistics

Pricing

Trust & Guarantees

Property Specifics

Still have questions?

We're happy to walk you through it — or you can jump straight into the Host Portal.

Contact Us Book a Clean

Help & FAQ.

Booking & Scheduling

Why do I need to create a Host Portal account?

Why is a payment method saved on file?

When is my card charged?

What if Castle Cleans can't confirm my request?

How far in advance should I book?

Can you do same-day or back-to-back turnovers?

What's your turnaround time?

Can I set up recurring or automatic cleans?

What's Included

Do you bring your own supplies and equipment?

What's included in each clean?

Do you clean inside the oven, fridge, and microwave?

Do you handle linens and laundry?

Do you restock consumables like toilet paper, soap, and coffee?

Do you clean outdoor spaces — patios, grills, hot tubs?

Can you do mid-stay cleans, not just turnovers?

Access & Logistics

How do you access my property?

What if there's a problem accessing the unit?

Will the same cleaner come each time?

What areas do you serve?

Pricing

How does pricing work?

Do you offer discounts for multiple properties?

Are there any extra fees?

When and how do I pay?

Trust & Guarantees

Are you insured and bonded?

What if I'm not happy with the clean?

Do you provide proof the clean was done?

Do you report damage or missing items?

What's your cancellation policy?

Property Specifics

Do you service pet-friendly properties?

What if my guest left the place a mess?

Do you handle new-property onboarding or listing prep?

Still have questions?